Return Policy

Return Policy

Thank you for choosing Swirl Gas. We are dedicated to offering you top-notch products and a smooth shopping experience. Please take a moment to read our updated return policy below:

All Sales Are Final: Generally, all sales at Swirl Gas are final. We do not accept returns or issue refunds after a purchase is made.

Exceptions: We understand there may be situations that require a return. If necessary, requests must be submitted within 14 days of delivery. Exceptions to our "final sale" policy include:

Damaged Products: If you receive an item that is damaged, kindly reach out to us within 2 days of receiving your order. We will need clear photos of the damage to evaluate the situation.

Incorrect Orders: If you happen to receive an incorrect item, please contact us within 2 days of delivery. We will work with you to correct the mistake as soon as possible.

Return Process: If your purchase meets the criteria for a return under the exceptions mentioned, please follow these steps:

1. Contact Customer Support: Email our support team at swirlculinary@hotmail.com within the specified timeframe, providing your order number and a description of the issue.
2. Provide Evidence: For damaged items, include clear photos of the damage. If you received an incorrect item, send a picture of the product along with an explanation of the mistake.
3. Authorization: After reviewing your request, our team will provide further instructions on how to proceed with the return.
4. Return Shipment: Follow the instructions we send, ensuring the item is securely packed when shipped back to us.
5. Verification: Once we receive the returned item, we will inspect it to confirm the damage or error. If your return is approved, we will initiate a refund or send a replacement.

Refunds/Replacements: For eligible returns, we offer the following options:

• Refund: If applicable, a refund will be processed to the original payment method within 2-7 business days.
• Replacement: If the return is due to damage or an incorrect order, we will send a replacement product at no extra charge.

Contact Us: If you have any questions or need assistance with our return policy, don’t hesitate to contact our customer support team at swirlculinary@hotmail.com.

Thank you for trusting Swirl Gas. We appreciate your understanding and cooperation with our return policy.